FAQ

  1. What is your return policy? If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return. Items must be returned in their original condition with all packaging intact. Return shipping costs are the responsibility of the customer unless the item is faulty. Please note, we cannot collect returns sent to a parcel shop, and they will be returned to you.

  2. Where are you located? We are based in Copenhagen, Denmark.

  3. Will I receive a tracking number for my order? Yes, a tracking number will be sent to you via email or SMS once your order has been shipped.

  4. What payment methods do you accept? We accept all payment methods supported by Shopify Payments, including credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

  5. Can I cancel or change my order? You can request to cancel or modify your order by contacting our customer support at ditlev@gumiverse.com. Please note that changes are subject to stock availability and the fulfillment process.

  6. How long does shipping take? We aim to ship all orders within 1 business day after payment is received. Delivery times may vary depending on your location.

  7. Do you offer gift cards? We currently do not offer gift cards.

  8. Can I exchange an item for a different color or style? Please contact us at ditlev@gumiverse.com to discuss exchange options.

  9. What materials do you use for your products? Our sunglasses are handcrafted from high-quality acetate and metal, including various types of lenses for different type of weather. Each product page lists the specific materials used.

  10. How can I contact customer support? You can reach our customer support team by emailing ditlev@gumiverse.com.

  11. Where can I find your products? Our products are available online and at select stores. You can find them very soon at:

  • COPENHAGEN: PACKYARD, ELMEGADE. (GUMI ONE).

12. Where can i pickup? 
Pick up location: Packyard, Esromgade 15. Please note this is only pickup.

IN  Packyard Elmegade the sunglasses are displayed and can be purchased.